Service

 To ensure the maximum availability of your robots and systems, our experts are available around the clock – via our service hotline and of course on site.

Our customers benefit from our international network, cross-sector expertise and excellent service.

We help with fast error analysis and predictive maintenance to avoid downtime..

We are here for you >

Augmented Support

Our Augmented Support via Smart Glasses enables fast remote diagnosis as well as direct communication and coordination with one of our service experts – anytime, anywhere. This saves you time, money and effectively avoids downtime. See for yourself:

Service Contract

Protect and preserve your investment:

Proper and regular maintenance is crucial for a long robot life. Preventive maintenance can be planned for you and performed when the system or robot is available.
system or robot is available.

Through regular checks and maintenance, we ensure the smooth operation of your production – downtimes and failures are effectively avoided.

As a rule, the total costs of regular preventive maintenance are significantly lower than repair costs and a possible loss of production due to neglected maintenance recommendations.

Your benefits of our partnership – individual and tailored to your needs:

  • Regular maintenance by the manufacturer 24/7 telephone support
  • On request within 24/48 hours service technician on site
  • The Kawasaki TREND Manager for predictive maintenance and analysis
  • Discounts on services and spare parts depending on the contract period
  • Augmented Reality on request including data glasses

Our Service Pillars

As individual, fast and reliable as our robots – our service

To guarantee maximum availability of your robots and systems, our experts are at your side 24/7 – via our technical hotline and, of course, also on site. Benefit from maximum investment protection and competitiveness.

Through rapid fault analyses and predictive maintenance, we help you avoid downtimes and guarantee optimum utilization of your systems. Our four service pillars offer you security and planning reliability at all times:

Predicitive Maintenance

Detect defects and wear before they become a problem.

On-site service

Fast and competent for minimum downtime.

Spare parts supply

The right spare parts in the shortest time.

CS24 Support

Our service technicians are there for you around the clock.

Predictive Maintenance

Unforeseen problems often lead to shutdowns and long downtimes. With Kawasaki TREND Manager, you have your plant and production in view at all times – and can identify problems precisely. Our tool automatically collects all relevant data and parameters and displays them graphically.

Learn more about the Kawasaki TREND Manager here.

KAWASAKI ROBOTICS GMBH

Im Taubental 32 | 41468 Neuss | Germany
Phone: +49-2131-34260